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What is the IICRC?

First formed in 1972, the IICRC has been building trust between cleaning professionals and their clients for over 40 years.

As a consumer, we opt to find companies that value safety, integrity, excellence, and professional work standards. In most companies, there are certain organizations that are established to formulate professional work standards and provide continuous training and education. Same goes with the cleaning or restoration companies.  The IICRC has risen to do the job.

The  Institute of Inspection, Cleaning and Restoration Certification also known as Clean Trust, was established in 1972 to formulate health and safety standards and to manage the quality of work done by carpet and upholstery cleaners. It has evolved globally and eventually included all types of cleaning and restoration activities. It is comprised of more than 50,000 certified technicians and more than 6,000 Certified Firms around the world.

The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

The IICRC serves as an independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within the inspection, cleaning and restoration industries. The IICRC also ensures that when consumers hire a Clean Trust-Certified Firm or technician, they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry’s “standard of care.”

Why is IICRC Certification so vital?

There are plenty carpet and rug cleaners operating in and around Denver, CO, but not all are created equal. 

To receive certification, a company must:

  • Use technicians with formal training and all required qualifications for every job.

  • Present accurate information to consumers at all times and conduct themselves with integrity.

  • Develop and implement a continuing education program to ensure that all technicians remain up to date.

  • Maintain full liability insurance to ensure complete protection in the event of an accident.

  • Maintain a written complaint policy, use the Better Business Bureau or similar arbitration to resolve any disputes, and accept their conclusions and recommendations.

Each of those IICRC standards has been developed over years under the advice of noted experts, and each one is reviewed and updated at least every five years to ensure that they remain high as industries change. When you notice that a service has earned IICRC certification, you can move forward with peace of mind.

Carpet Doctor Denver proudly maintains IICRC Certification

Certification Process

The IICRC certification process for carpet cleaners typically takes place over a two-day period and involves a three-hour written exam at its conclusion. Upon passing the test, a technician is officially certified.


Technicians are required to take multiple training courses and seminars every year to stay updated on the new equipment and to learn new methods. It is also important to keep their credentials current. Each course differs on their length and intensity.

Why Certification Matters to You, the Customer!

There are numerous reasons why you will want to work with a firm or individual who has been certified by the IICRC. These include:

  • Knowledge about how to best maintain carpet appearance – Implementing a comprehensive carpet care program ensures consistently clean carpet in facilities. The IICRC provides tools and tips to ensure industry professionals gain the skills needed to keep carpet in good condition for years to come. Additionally, when firms and experts understand the four cornerstones of carpet care, including preventative, daily, interim and restorative maintenance, they can better identify the best carpet care regimens for your facility. ​


  • Recommendations on the right type of carpet – Knowing the type of carpet to recommend and how to install it is a must for industry professionals. A benefit of being certified is learning about the different types of carpet and what kind of carpet works best in an environment, whether it’s for an office building or a higher education facility. There are many factors to take into consideration when it comes to choosing carpet.  Working with a certified firm or professional ensures that they are providing the right guidance for your unique environment.


  • Trusted carpet care expertise in hazardous situations – Every customer deserves to work with a trained and experienced technician, especially during an unforeseen carpet-related emergency. Since the IICRC sets extremely high standards, certification can provide peace of mind for customers. This is especially important in hazardous situations, such as carpet care needed after a natural disaster or flood. It is critical for these situations to be handled by a trustworthy professional who uses the right equipment and follows the proper procedures. Look for a certified firm or professional so that you know they are reliable and will execute in the right way the first time.

When looking for a carpet or rug cleaning service, one of the first things you should check is whether your provider boasts IICRC certification. The IICRC (Institute of Inspection Cleaning and Restoration Certification) is an internationally recognized nonprofit body that works tirelessly to promote the highest of industry standards. As such, certification has become the seal of approval for all carpet and rug cleaning services. If you have any additional questions, please see the IICRC website or give us a call. 

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